Refund policy

Return & Refund Policy

Last updated: September 27, 2026

At Flowra, we want you to feel confident trying our drops. Every order placed on flowralymph.com is covered by our 30-Day Money-Back Guarantee. This policy explains how refunds, replacements, and cancellations work.

Our 30-Day Money-Back Guarantee

If you don't feel the difference, you can request a full refund within 30 days of the date your order was delivered. You don't need to give a reason. Because Flowra is made for daily use, we recommend taking it consistently for at least 2–3 weeks before deciding.

Who qualifies

  • Your refund request is made within 30 days of delivery.
  • Your order was placed on flowralymph.com.
  • The guarantee is limited to one order per customer.

Opened and used bottles are accepted. You don't need to send them back, and the original packaging isn't required.

How to request a refund

  1. Email us at support@flowralymph.com with your order number and the email address you used to place your order.
  2. We'll confirm your request within 1–2 business days.
  3. If we ask you to return any unopened bottles, we'll send you simple instructions. Please don't mail anything back without contacting us first, since packages sent without approval can't be processed.

When you'll receive your refund

Once your refund is approved, we'll issue it to your original payment method within 5 business days. Depending on your bank or card provider, it may take another 5–10 business days to appear on your statement. If you still don't see it after that, please check with your bank first, then email us and we'll help.

Damaged, leaking, or wrong items

If your order arrives damaged, leaking, or different from what you ordered, email us within 7 days of delivery with your order number and a photo of the issue. We'll send you a free replacement or a full refund, whichever you prefer. You won't need to return the item.

Lost packages

If your package is lost in transit, we'll replace it or refund it. See our Shipping Policy for details on delayed and missing packages.

Order cancellations

If you'd like to cancel an order that hasn't shipped yet, email us within 12 hours of placing it and we'll refund you in full. Once your order has shipped, it's still covered by our 30-Day Money-Back Guarantee. For subscriptions, see our Cancellation Policy.

Purchases from other sellers

Genuine Flowra products are sold only on flowralymph.com. Products bought from other websites, marketplaces, or resellers aren't covered by this policy or our customer support.

Contact us

If there's a problem with your order, please email us before opening a dispute or chargeback with your bank. Most issues can be solved quickly by email.

Email: support@flowralymph.com
Website: flowralymph.com

This policy doesn't limit any rights you may have under the consumer protection laws of your state or country.