Shipping policy
Shipping Policy
Last updated: September 27, 2026
Thank you for choosing Flowra. This policy explains how and when your order will be shipped and delivered.
Where we ship
We currently ship to addresses within the United States. If we start shipping to more countries, they'll appear as options at checkout.
Shipping costs
Shipping costs, including any free-shipping offers, are shown at checkout before you pay.
Processing time
Orders are processed within 1–3 business days (Monday to Friday, excluding holidays). Orders placed on weekends or holidays are processed on the next business day.
Delivery time
Most orders arrive within 7–12 business days of being placed. Delivery times are estimates, not guarantees. Holidays, busy seasons, bad weather, and carrier issues can occasionally cause delays.
Order tracking
Every order ships with tracking. When your order ships, you'll receive an email with your tracking number and a link to follow your package. It can take up to 48 hours for tracking to show its first update. If you didn't receive a tracking email, please check your spam folder, then contact us.
Wrong or incomplete address
Please double-check your shipping address at checkout. If you spot a mistake, email us within 12 hours of placing your order and we'll update it, as long as your order hasn't shipped yet.
We can't be responsible for orders delivered to an incorrect address entered at checkout. If a package is returned to us because of an incorrect address or failed delivery, we'll contact you to arrange reshipping, and the new shipping cost will be paid by you.
Delayed or lost packages
If your tracking hasn't updated for 7 business days, or your order hasn't arrived within 20 business days of being placed, please email us. We'll check with the carrier and, if your package is confirmed lost, send you a free replacement or a full refund.
Marked as delivered but not received
Carriers sometimes mark packages as delivered a day early. Please check your mailbox, porch, and with neighbors, and wait one more business day. If you still can't find it, contact us within 7 days of the delivery date and we'll help you file a claim with the carrier.
Damaged packages
If your order arrives damaged or leaking, email us within 7 days of delivery with your order number and a photo. We'll send you a free replacement or a full refund. For more details, see our Return & Refund Policy.
Contact us
Questions about your shipment? We're happy to help.
Email: support@flowralymph.com
Website: flowralymph.com
Cancellation Policy
Last updated: September 27, 2026
We want changing your mind to be easy. This policy explains how to cancel one-time orders and subscriptions.
One-time orders
You can cancel your order within 12 hours of placing it, as long as it hasn't shipped yet. Email us at support@flowralymph.com with your order number and we'll cancel it and refund you in full. Once an order has shipped, it can't be canceled, but it's still covered by our 30-Day Money-Back Guarantee.
Subscriptions
Flowra subscriptions have no lock-in and no cancellation fees. You can cancel, skip a delivery, or change your delivery schedule at any time from your account or by emailing us, as long as you do it before your next billing date.
Canceling stops all future orders. It doesn't refund orders that have already been charged. If a renewal order was charged but hasn't shipped yet, email us within 12 hours of the charge and we'll cancel and refund it. Orders that have already shipped are covered by our 30-Day Money-Back Guarantee.
How to cancel
Email support@flowralymph.com with your full name and order number, and tell us what you'd like to cancel. We'll confirm your cancellation by email within 1–2 business days.
Contact us
Email: support@flowralymph.com
Website: flowralymph.com